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Contract: Permanent.
Term: Full-Time.
Salary: £28,090.
Hours per week: 35 hours.
Reporting to: Advice Service Coordinator.
Location: Various locations around Liverpool and from home.
Employer Bio
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 70 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
Job Overview
The aim of Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day to day basis. There are 3 main areas:
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Ensuring Quality – actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client’s situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified
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Providing Support – actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately – adapting the level of support to individual competence and need, and taking account of the team as a whole.
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Managing the Practicalities – overseeing and managing all practical issues relating to the session – allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies .
As well as a competitive salary CAL also provides access to:
- Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
- Hybrid Working Scheme
- Interest-free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity, and adoption leave pay
- Free VDU eye care test
- Professional and advice sector recognised training.
To read the full job description and to apply, please click here.
Deadline: 6 November 2023.
Interviews: Week commencing 13 November 2023 on Teams.
Contact Details: recruitment@caliverpool.org.uk.
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