Citizens Advice Liverpool – Advice Service Supervisor

Contract: Permanent.
Term: Full time.
Salary: £29,214.
Hours per week: 35 hours.
Reporting to: Advice Service Coordinator.
Location: Various locations around Liverpool and from home.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Overview

The aim of Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day to day basis. There are 3 main areas:

  • ensuring quality – actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client’s situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified
  • providing support – actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately – adapting the level of support to individual competence and need, and taking account of the team as a whole
  • managing the practicalities – overseeing and managing all practical issues relating to the session – allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.

As well as a competitive salary CAL also provides access to:

  • Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
  • Hybrid Working Scheme
  • Interest-free travel loans
  • Employee Assistance Programme
  • Pension Scheme
  • Cycle to Work Scheme
  • Lifestyles Gym Membership (20% corporate discount)
  • Enhanced maternity, paternity, and adoption leave pay
  • Free VDU eye care test
  • Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 4 January 2024.

Interviews: w/c 8 January 2024 on Teams.

Contact Details: recruitment@caliverpool.org.uk.

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