Citizens Advice Liverpool – Advice Service Supervisor

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Contract: Permanent.
Salary: £29,214.
Hours per week: 35 hours.
Reporting to: Advice Service Coordinator.
Location: Various locations around Liverpool.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Overview

The aim of Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day to day basis.

Here are the main areas:

1. Ensuring quality – actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client’s situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified
2. Providing support – actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback
3. Challenging appropriately – adapting the level of support to individual competence and need, and taking account of the team as a whole
4. Managing the practicalities – overseeing and managing all practical issues relating to the session – allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.

To read the full job description and to apply, please click here.

Deadline: 24 May 2024.

Interviews: 29 May 2024.

Contact Details: recruitment@caliverpool.org.uk.