Citizens Advice Liverpool – Advice Service Supervisor

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Contract: Permanent.
Term: Full-Time.
Salary: £26,489 – £28,620 (Salary dependent on experience/paid staff line management responsibility).
Hours per week: 35 hours.
Reporting to: Advice Services Manager.
Location: Various locations around Liverpool and from home.

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. Citizens Advice Liverpool is the leading provider of advice and advocacy services in Liverpool.

The service aims:

• To provide the advice people need for the problems they face,
• To improve the policies and practices that affect people’s lives.

Job Description

The aim of the Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis. There are 3 main areas:

• ensuring quality – actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client’s situation have been considered, checking that follow-up work is progressed, and that research and campaigns issues are identified
• providing support – actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately – adapting the level of support to individual competence and need, and taking account of the team as a whole
• managing the practicalities – overseeing and managing all practical issues relating to the session – allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.

For more information and to apply, please click here.

Deadline: 28 September 2022 at 11 pm.

Interviews: 6 October 2022.

Contact Details: recruitment@caliverpool.org.uk.