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Contract: Permanent.
Term: Part-time.
Salary: £21,200 per annum (pro rata).
Hours per week: 21 hours.
Reporting to: Data and ICT Coordinator.
Location: Various locations around Liverpool and from home.
Employer Bio
The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. Citizens Advice Liverpool are the leading provider of advice and advocacy services in Liverpool.
The service aims to:
- Provide the advice people need for the problems they face,
- Improve the policies and practices that affect people’s lives.
Job Description
This is an exciting opportunity to join the ICT team at Citizens Advice Liverpool (CAL).
CAL are looking for a Data & IT Support Assistant to produce data reports for monitoring and evaluating their work and to provide first line IT Helpdesk support to users. You will work within a small, dedicated team of IT support staff who work to ensure a smooth and efficient ICT service for users across all CAL sites and CAL staff who work from home.
You will use Excel and be part of introducing Power BI and other systems to collate data and produce reports. You will need an understanding of GDPR, Data Protection and Cyber Security. With a good eye for detail and accuracy, you will support the teams with quality of data recording.
You will need excellent IT skills using Microsoft Office/365 and an ability to troubleshoot to get to the root cause of a problem. You will need to be able to support individuals with different levels of IT skills and be able to communicate solutions in non-technical language.
To read the full job description and to apply, please click here.
Deadline: 22 February 2023.
Interviews: 3 March 2023.
Contact Details: recruitment@caliverpool.org.uk.
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