Citizens Advice Liverpool – Energy Advice Caseworker

Posts available: 1.
Contract: Temporary – 12 months.
Term: Full-Time.
Salary: £25,408 per annum (increasing to £27,030 on completion of NVQ).
Hours per week: 35 hours.
Reporting to: Project Lead.
Location: Various locations around Liverpool and from home.

Employer Bio

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. Citizens Advice Liverpool are the leading provider of advice and advocacy services in Liverpool.

The service aims to:

  • Provide the advice people need for the problems they face,
  • Improve the policies and practices that affect people’s lives.

Job Description

The Energy Advice Programme provides:

  • advice appointments to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy
  • those who need guidance on the most appropriate payment methods or information on how to access help from energy suppliers and the Government
  • Information about Smart Meters
  • Information about protecting yourself from Carbon Monoxide.

The successful candidate will provide a generalist and energy casework service in a wide range of enquiry areas such as benefits, housing and employment. NVQ level 3 training will be provided and costs covered by CAL.

You will have excellent communication skills, be confident, motivated and willing to try new things. They’re not looking for the finished article, if you have the right attitude then they can help to develop your skills.

As well as a competitive salary CAL also provides access to

  • 27 days annual leave plus bank holidays
  • Hybrid Working Scheme
  • Interest free travel loans
  • Employee Assistance Programme
  • Pension Scheme
  • Cycle to Work Scheme
  • Lifestyles Gym Membership (20% corporate discount)
  • Enhanced maternity, paternity and adoption leave pay.

To read the full job description and to apply, please click here.

Deadline: 19 February 2023.

Interviews: 27 February 2023.

Contact Details: recruitment@caliverpool.org.uk.

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