Citizens Advice Liverpool – Energy Caseworker

Posts available: 1.
Contract: Temporary – 12 months (potential extension subject to continued funding).
Term: Full-time.
Salary: £25,408 per annum (increasing to £27,030 on completion of NVQ).
Hours per week: 35 hours.
Reporting to: Project Lead.
Location: Various locations around Liverpool and from home.

Employer Bio

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. Citizens Advice Liverpool is the leading provider of advice and advocacy services in Liverpool.

The service aims:

  • To provide the advice that people need for the problems they face,
  • To improve the policies and practices that affect people’s lives.

Job Description

The Energy Advice Programme provides:

  • advice appointments to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy
  • those who need guidance on the most appropriate payment methods or information on how to access help from energy suppliers and the Government
  • Information about Smart Meters
  • Information about protecting yourself from Carbon Monoxide.

The successful candidate will provide a generalist and energy casework service in a wide range of enquiry areas such as benefits, housing and employment.

You will have excellent communication skills, be confident, motivated and willing to try new things. They’re not looking for the finished article, if you have the right attitude then they can help to develop your skills.

To read the full job description, please click here.

Deadline: 15 December 2022.

Contact Details: recruitment@caliverpool.org.uk.

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