Citizens Advice Liverpool – Help Through Hardship Adviser

Posts available: 1.
Contract: Permanent.
Term: Part Time.
Salary: £25,300 Pro Rata – £8,673 Actual Salary.
Hours per week: 12 hours.
Reporting to: Advice Service Session Supervisor.
Location: Various locations around Liverpool.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Overview

Citizens Advice Liverpool host a team of Help through Hardship Telephone advisers and they are looking for a new adviser to join the team. The successful candidate will provide generalist advice in a wide range of enquiry areas such as benefits, housing and employment. You will provide telephone advice within the working hours of the service and work with the on-site supervisor. Citizens Advice, in partnership with The Trussell Trust, has been running the Help through Hardship Helpline (formerly the Trussell Trust Foodbank helpline) since 2020. The helpline has been highly successful in reaching those clients most in need. To date Citizens Advice has answered nearly 57,000 calls, helped feed over 70,000 people and recorded £13 million in expected financial gains for clients.

The national helpline operates across several local Citizens Advice offices where advisers work remotely over the telephone to provide information and advice on the issues clients are facing and help them access foodbank vouchers. Advisers will explore a client’s situation, establish their reason for needing food support and offer advice to address this and maximise the client’s income. You will have excellent communication skills, be confident, motivated and understanding. They’re not looking for the finished article, if you have the right attitude then they can help to develop your skills.

As well as a competitive salary CAL also provides access to

  • Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
  • Hybrid Working Scheme
  • Interest-free travel loans
  • Employee Assistance Programme
  • Pension Scheme
  • Cycle to Work Scheme
  • Lifestyles Gym Membership (20% corporate discount)
  • Enhanced maternity, paternity, and adoption leave pay
  • Free VDU eye care test
  • Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 29 February 2024.

Interviews: TBC, Week Commencing 4 March 2024 on Teams.

Contact Details: recruitment@caliverpool.org.uk.

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