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Contract: Permanent.
Salary: £25,300.
Hours per week: 35 hours.
Reporting to: Service Delivery Manager.
Location: Hybrid – Remote and Office based.
Employer Bio
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city.
They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
Job Summary
Citizens Advice, in partnership with The Trussell Trust, have been running the Help through Hardship Helpline (formerly the Trussell Trust Foodbank helpline) for just over a year. The helpline has been highly successful in reaching those clients most in need. To date Citizens Advice has answered nearly 57,000 calls, helped feed over 70,000 people and recorded £13 million in expected financial gains for clients.
The Helpline is now being extended to local Citizens Advice offices and they’re looking for new advisers to join their team in Liverpool who will provide information and advice on the issues clients are facing, and help them access foodbank vouchers.
The successful candidate will provide generalist advice in a wide range of enquiry areas such as benefits, housing and employment. You will provide telephone advice within the working hours of the service and work with the on-site supervisor to support a team of volunteers.
You will have excellent communication skills, be confident, motivated and willing to try new things. They’re not looking for the finished article, if you have the right attitude then they can help to develop your skills.
As well as a competitive salary CAL also provides access to
- Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
- Hybrid Working Scheme
- Interest-free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity, and adoption leave pay
- Free VDU eye care test
- Professional and advice sector recognised training.
To read the full job description and to apply, please click here.
Deadline: 19 August 2024.
Interviews: Week Commencing 26 August 2024.
Public Contact Details: recruitment@caliverpool.org.uk.
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