Citizens Advice Liverpool – Help to Claim Adviser

Posts available: 1.
Contract: Temporary – end date 31 March 2023.
Term: Part-time.
Salary: £24,327 per annum (pro rata).
Hours per week: 14 hours.
Reporting to: Help to Claim Supervisor.
Location: Various locations around Liverpool and from home.

Employer Bio

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. Citizens Advice Liverpool are the leading provider of advice and advocacy services in Liverpool.

The service aims to:

  • Provide the advice people need for the problems they face,
  • Improve the policies and practices that affect people’s lives.

Job Description

Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. The Help to Claim service guides people through the claims process – this will include identifying suitability, helping clients to start their claim and providing support to their first payment.

Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team.

The successful candidates will provide end to end telephone, web chat and video support for Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit, and you will be confident in your ICT skills to support clients in making their claim.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service.

To read the full job description and to apply, please click here.

Deadline: 8 January 2023.

Interviews: 13 January 2023.

Contact Details: recruitment@caliverpool.org.uk.

Back to blog
Sign Up!
for our newsletter!