Citizens Advice Liverpool – ICT Team Assistant

Posts available: 1.
Contract: Permanent.
Term: Full time.
Salary: £21,200.
Hours per week: 35 hours.
Location: Various locations around Liverpool and from home.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Details

Working within the ICT Team at Citizens Advice Liverpool (CAL), the role holder will provide support to the team and across the organisation with the aim of directly and indirectly supporting the delivery of free, confidential, and impartial advice services. Adhering to the agreed service levels and following the agreed procedures, the ICT team play an integral part in the strength of Citizens Advice Liverpool.

Utilising bespoke and off-the-shelf software systems including Windows and Microsoft Office products, the role holder will maintain accurate and timely records to support the smooth and efficient delivery of Citizens Advice Liverpool services. The role holder will help develop and maintain their ICT assets register and stock control, run routine reports from their systems to update Excel and Power Bi Dashboards, help to maintain their client appointment system, print & issue security passes and complete other allocated support tasks that come through their ICT helpdesk.

As well as being a team player with excellent customer service skills and the ability to manage your time and make full use of computer systems, you will be adaptable to the needs of the organisation. You will receive full training for the role, and work within a supportive team with a friendly and open culture, continually striving to improve and develop the service.

They offer comprehensive training so if you don’t meet all the person specification but have relevant transferrable skills they still encourage you to apply.

As well as a competitive salary CAL also provides access to

  • Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
  • Hybrid Working Scheme
  • Interest-free travel loans
  • Employee Assistance Programme
  • Pension Scheme
  • Cycle to Work Scheme
  • Lifestyles Gym Membership (20% corporate discount)
  • Enhanced maternity, paternity, and adoption leave pay
  • Free VDU eye care test
  • Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 9 August 2023 at 12 PM.

Interviews: 17 August 2023 on Teams.

Contact Details: recruitment@caliverpool.org.uk.

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