Citizens Advice Liverpool – Money Advice Caseworker

Posts available: 2.
Contract: Permanent.
Term: Ongoing.
Salary: £27,030.
Hours per week: 35 hours pw.
Location: Various locations around Liverpool and from home.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Details


  • Knowledge and experience of giving Debt Advice to clients and working to quality standards and Funders requirements
  • Institute of Money Advisers Certificate in Money Advice Practice or MaPS accreditation equivalent
  • To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.


  • Effective oral & written communication skills with emphasis on negotiation, representing and preparing reviews, reports & correspondence
  • Ability to prioritise own work, meet deadlines and targets, manage caseload, monitor and maintain own standards
  • Ability to use IT Systems in the provision of advice, Case Recording, preparation of reports and submissions
  • Understanding of the importance of social policy work / key current social issues, and their impact on clients
  • Experience of achieving performance and quality targets/KPIs
  • Ability and willingness to undertake training and development to comply with MaPS Caseworker accreditation
  • Numerate to the level required by the tasks
  • Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
  • Ability and willingness to work as part of a team
  • Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

Additional Information:

As well as a competitive salary CAL also provides access to:

  • Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
  • Hybrid Working Scheme
  • Interest-free travel loans
  • Employee Assistance Programme
  • Pension Scheme
  • Cycle to Work Scheme
  • Lifestyles Gym Membership (20% corporate discount)
  • Enhanced maternity, paternity, and adoption leave pay
  • Free VDU eye care test
  • Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 24 July 2023 at 9 AM.

Interviews: 9 August 2023.

Contact Details: recruitment@caliverpool.org.uk.

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