Citizens Advice Liverpool – Money Advice Caseworker

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Contract: Permanent.
Term: Ongoing.
Salary: £27,030.
Hours per week: 35 hours pw.
Location: Various locations around Liverpool and from home.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Details

Desirable

• Knowledge and experience of giving Debt Advice to clients and working to quality standards and Funders requirements
• Institute of Money Advisers Certificate in Money Advice Practice or MaPS accreditation equivalent
• To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.

Essential

• Effective oral & written communication skills with emphasis on negotiation, representing and preparing reviews, reports & correspondence
• Ability to prioritise own work, meet deadlines and targets, manage caseload, monitor and maintain own standards
• Ability to use IT Systems in the provision of advice, Case Recording, preparation of reports and submissions
• Understanding of the importance of social policy work / key current social issues, and their impact on clients
• Experience of achieving performance and quality targets/KPIs
• Ability and willingness to undertake training and development to comply with MaPS Caseworker accreditation
• Numerate to the level required by the tasks
• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
• Ability and willingness to work as part of a team
• Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

Additional Information:

As well as a competitive salary CAL also provides access to:

• Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
• Hybrid Working Scheme
• Interest-free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity, and adoption leave pay
• Free VDU eye care test
• Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 24 July 2023 at 9 AM.

Interviews: 9 August 2023.

Contact Details: recruitment@caliverpool.org.uk.