Citizens Advice Liverpool – Money Advice Caseworker

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Posts available: Multiple roles available including Part Time. Full time hours are 35 pw. Please indicate in your cover letter your preferred working hours per week.
Contract: Permanent.
Term: Full time & Part time.
Salary: £27,030 FTE – pro-rata for reduced hours.
Hours per week: Up to 35 hours.
Reporting to: Money Advice Supervisor.
Location: Hybrid – Remote and Office based, flexible options available across Liverpool, St Helens and Warrington.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Description

Key duties and responsibilities:

• Provide casework covering the full range of debt advice and ensure income maximisation via in person advice and digital channels
• Provide outreach advice in Torus Foundation, Citizens Advice buildings and home visits
• Provide advice and case updates to Torus Foundation staff members via a staff helpline building positive relationships
• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning creditors
• Negotiate with and signpost/refer to third parties as appropriate
• Prepare and present cases to the appropriate statutory bodies and courts as appropriate
• Provide advice and assistance to other staff across a range of debt issues
• Ensure that all casework conforms to the Financial Conduct Authority and Debt Advice Quality Framework in relation to own casework.

As well as a competitive salary CAL also provides access to:

• Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
• Hybrid Working Scheme
• Interest-free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity, and adoption leave pay
• Free VDU eye care test
• Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 23 August 2023 at 9 AM.

Interviews: 6 September 2023 on Teams.

Contact Details: recruitment@caliverpool.org.uk.