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Contract: Permanent.
Term: Ongoing.
Salary: £28,111 (Trainee £25,300).
Hours per week: 35 hours pw.
Location: Various locations around Liverpool and from home.
Employer Bio
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
Job Overview
To excel against targets in the provision of an effective supported Money Advice debt casework service that is compliant against quality standards including the MaPS quality of advice framework; ensuring that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
As well as a competitive salary CAL also provides access to
- Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
- Hybrid Working Scheme
- Interest-free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity, and adoption leave pay
- Free VDU eye care test
- Professional and advice sector recognised training.
To read the full job description and to apply, please click here.
Deadline: 6 December 2024.
Interviews: 11 December 2024.
Contact Details: recruitment@caliverpool.org.uk.
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