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Contract: Permanent.
Term: Full-Time.
Salary: £28,090.
Hours per week: 35 hours.
Reporting to: Head of Money Advice and Financial Inclusion Services.
Location: Various locations around Liverpool and from home.
Employer Bio
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
As well as a competitive salary CAL also provides access to:
- 27 days annual leave plus bank holidays
- Hybrid Working Scheme
- Interest free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity and adoption leave pay.
Job Description
Citizens Advice Liverpool are looking for a Money Advice Projects Supervisor to support the Head of Money Advice and Financial Inclusion Services to enable them to focus on project management and service development. The post-holder will specifically supervise their specialist Energy team and their Financial Keyworker support team (9 staff), providing line management as well as technical supervision and answering day to day queries from staff and project teams.
The post-holder will also support the delivery of services by:
- Line management of staff and completion of regular Support and Supervision and Training Plans for these project staff
- Ensure project staff meet their performance and (Energy) quality service delivery targets
- Completion of some Energy Casework to enable full organisational targets to be met
- Assisting with Fuel Voucher issues, liaising with the Fuelbank Foundation, where clients have non-standard identification or are struggling to redeem vouchers
- Collating Energy Advice Project and Energy Outreach Project case data to assist with target achievement for these contracts
- Some attendance at funder and project meetings to represent Citizens Advice Liverpool
- Completion of project reports, case studies and feedback to funders to comply with contractual requirements.
To read the full job description and to apply, please click here.
Deadline: 31 May 2023.
Interviews: 07 June 2023.
Contact Details: recruitment@caliverpool.org.uk.
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