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Contract: Permanent.
Salary: £25,408 – £27,030. Starting salary will depend on knowledge and experience and level of training required.
Hours per week: 28 hours.
Reporting to: PALS Welfare Benefits Co-ordinator.
Location: Hybrid – Remote and Office based.
Employer Bio
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city.
They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
Job Summary
Citizens Advice Liverpool is working in partnership with Citizens Advice Sefton to deliver specialist welfare benefits advice and tribunal representation to clients in the Liverpool area as part their very successful PALS Project which is funded by a local charitable trust and is in its 11th year of operation.
The Welfare Benefits Caseworker is responsible for delivering a comprehensive Welfare Benefits Advisory Service to individuals and families in need. The caseworker will provide support and guidance to clients in understanding and accessing welfare benefits, ensuring they receive the appropriate financial assistance and support, including support with welfare benefits benefit checks, claims, mandatory reconsiderations, appeals and tribunal representation. The role requires a thorough understanding of welfare benefits regulations and policies, excellent communication and advocacy skills, and a strong commitment to improving the well-being of individuals and communities.
As well as a competitive salary CAL also provides access to
- Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
- Hybrid Working Scheme
- Interest-free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity, and adoption leave pay
- Free VDU eye care test
- Professional and advice sector recognised training.
To read the full job description and to apply, please click here.
Deadline: 18 August 2024.
Interviews: Week Commencing 2 September 2024.
Public Contact Details: recruitment@caliverpool.org.uk.
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