Citizens Advice Liverpool – Project Advice Coordinator

Contract: Permanent.
Term: Ongoing.
Salary: £31,800 FTE – pro-rata at 0.8.
Hours per week: 28 hours pw.
Location: Various locations around Liverpool and from home.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Details

The successful candidate will have:

  • Minimum of two years’ experience of providing advice
  • Minimum of two years’ experience in managing and supporting a team
  • Experience of advice case checking and providing feedback
  • Proven ability to monitor and maintain service delivery against agreed targets
  • Proven ability to communicate effectively verbally and in writing, conduct research and analyse and interpret complex information to produce and present reports and presentations clearly
  • Experience of creating and maintaining excellent working relationships with key stakeholders
  • Experience of using ICT systems and packages, and electronic resources in the provision of advice, record keeping and document production.
  • Proven ability to work on own initiative
  • Demonstrable understanding of the issues affecting society and their implications for Citizens Advice clients and service provision
  • Ability to create a positive working environment in which equality, diversity and inclusion are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
  • Commitment to work within the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Liverpool.

Additional Information:

As well as a competitive salary CAL also provides access to:

  • Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
  • Hybrid Working Scheme
  • Interest-free travel loans
  • Employee Assistance Programme
  • Pension Scheme
  • Cycle to Work Scheme
  • Lifestyles Gym Membership (20% corporate discount)
  • Enhanced maternity, paternity, and adoption leave pay
  • Free VDU eye care test
  • Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 24 July 2023 at 9 AM.

Interviews: 31 July 2023.

Contact Details: recruitment@caliverpool.org.uk.

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