Citizens Advice Liverpool – Project Advice Coordinator

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Contract: Permanent.
Term: Ongoing.
Salary: £31,800 FTE – pro-rata at 0.8.
Hours per week: 28 hours pw.
Location: Various locations around Liverpool and from home.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Details

The successful candidate will have:

• Minimum of two years’ experience of providing advice
• Minimum of two years’ experience in managing and supporting a team
• Experience of advice case checking and providing feedback
• Proven ability to monitor and maintain service delivery against agreed targets
• Proven ability to communicate effectively verbally and in writing, conduct research and analyse and interpret complex information to produce and present reports and presentations clearly
• Experience of creating and maintaining excellent working relationships with key stakeholders
• Experience of using ICT systems and packages, and electronic resources in the provision of advice, record keeping and document production.
• Proven ability to work on own initiative
• Demonstrable understanding of the issues affecting society and their implications for Citizens Advice clients and service provision
• Ability to create a positive working environment in which equality, diversity and inclusion are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Commitment to work within the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Liverpool.

Additional Information:

As well as a competitive salary CAL also provides access to:

• Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
• Hybrid Working Scheme
• Interest-free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity, and adoption leave pay
• Free VDU eye care test
• Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 24 July 2023 at 9 AM.

Interviews: 31 July 2023.

Contact Details: recruitment@caliverpool.org.uk.