Citizens Advice Liverpool – Technical Debt Supervisor

Posts available: 1.
Contract: Temporary.
Term: Full time.
Salary: £25,408.
Hours per week: 35 hours.
Location: Various locations around Liverpool and from home.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Details

Their General Advice Team covers a range of different projects, giving advice over the phone, virtually, face-to-face or in outreach locations. The post holder will need to be self-motivated, organised and flexible, delivering generalist level advice and information. The role involves advising on all areas of general advice, assisting with the completion of paper and digital forms and making referrals to internal or external services. The post holder will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.

As well as a competitive salary CAL also provides access to:

  • Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
  • Hybrid Working Scheme
  • Interest-free travel loans
  • Employee Assistance Programme
  • Pension Scheme
  • Cycle to Work Scheme
  • Lifestyles Gym Membership (20% corporate discount)
  • Enhanced maternity, paternity, and adoption leave pay
  • Free VDU eye care test
  • Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 2 August 2023 at 9 AM.

Interviews: 9 August 2023 on Teams.

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