Citizens Advice Liverpool – Technical Debt Supervisor

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Contract: Permanent.
Term: Full time.
Salary: £28,652.
Hours per week: 35 hours.
Reporting to: Head of Money Advice and Financial Inclusion Services.
Location: Hybrid – Remote and Office based, flexible options available across Liverpool.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Description

Key duties and responsibilities:

• Supervise compliance with performance targets and quality standards in line with KPIs and set requirements of relevant funders as well as FCA, AQS, MaPS and Citizens Advice Membership Scheme
• Monitor and report on monthly performance to demonstrate beneficial outcomes for their clients and take appropriate and consistent remedial action where required
• Manage complaints in line with documented procedures and escalate to Head of Money Advice and Financial Inclusion Service if required
• Provide court representation for clients, including emergency actions, by attending hearings at Liverpool Civil and Family Court
• Provide Prepare and present cases ready for court hearings by checking time limits, adherence to pre action protocols by creditors, completing relevant court forms and checking fees/remissions
• Negotiate with and signpost/refer to third parties as appropriate
• Assist client with alternative dispute resolution cases e.g. Financial Ombudsman Service and ensure income maximisation through the take up of appropriate benefits
• Actively support clients through the process of bankruptcy and other insolvency solutions, including acting as an approved intermediary to process Debt Relief Orders
• Provide advice-work support and second tier consultancy to advice staff.

As well as a competitive salary CAL also provides access to:

• Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
• Hybrid Working Scheme
• Interest-free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity, and adoption leave pay
• Free VDU eye care test
• Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 23 August 2023 at 9 AM.

Interviews: 13 September 2023 on Teams.

Contact Details: recruitment@caliverpool.org.uk.