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Contract: Permanent.
Term: Full time.
Salary: £28,652.
Hours per week: 35 hours.
Location: Primarily Liverpool Civil and Family Court with some working across other Liverpool locations and from home.
Employer Bio
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
Job Details
The Technical Debt Supervisor is responsible for supervising and managing the day-to-day operations of a Money Advice Team and delivering an accessible client focused debt casework service via face to face and telephone channels, which includes court representation. The Supervisor will ensure that the work of the Team meets service demand and Money and Pensions Service (MaPS) quality standards. To keep own knowledge and experience up to date by providing a quality legal representation service for a small number of clients facing court proceedings for housing and personal debt, including mortgages, secured and unsecured loans, who are not eligible for housing legal aid.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
You will need to have supervision experience and knowledge and experience of complex debt casework, and (county) court money claims, and possession proceedings as well as priority and non-priority debt advice, options and insolvency solutions.
Additional Information:
As well as a competitive salary CAL also provides access to:
- Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
- Hybrid Working Scheme
- Interest-free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity, and adoption leave pay
- Free VDU eye care test
- Professional and advice sector recognised training.
To read the full job description and to apply, please click here.
Deadline: 31 July 2023 at 9 AM.
Interviews: 9 & 10 August 2023 on Teams.
Contact Details: recruitment@caliverpool.org.uk.
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