Citizens Advice Liverpool Vacancy – Administrator/Assessor (Help to Claim Project)

Fixed-term contract to 31 March 2020.
Hours: 35 per week.
Salary: £18,000 per annum.

We have an exciting opportunity for an Administrator/Assessor to join our team.

Citizens Advice Liverpool are delivering an end-to-end claims support service which will be nationally consistent and provide high-quality advice for first time Universal Credit claimants. Universal Credit is our fastest growing advice issue and the evidence collected by the Citizens Advice network shows us people need more practical support to make and manage their Universal Credit claim. The “Help to Claim” service will guide people through the claims process – offering tailored support to help them use the flexibilities available in Universal Credit, helping them to get their first payment on time and making sure they’re ready to manage it when it arrives.

Citizens Advice Liverpool are looking for someone with excellent administrative skills, good communication and organisational skills, the ability to work under pressure and meet deadlines as well as a commitment to the aims and principles of the Citizens Advice Service. The successful candidate will provide support for the Help to Claim team to deliver locally tailored delivery of digital, telephony and webchat support to Universal Credit Claimants

To apply to join us, please find the recruitment pack and application form on our website: https://www.citizensadviceliverpool.org.uk/job-opportunities or email recruitment@caliverpool.org.uk.

Closing Date for Applications: 12.00 noon – Thursday 28 March 2019

Interviews will be held – Thursday 4 April 2019

Citizens Advice Liverpool recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian r Minority Ethnic people, as they are currently under represented in our workforce.

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