Citizens Advice Liverpool – Welfare Benefits Caseworker

Share:

Posts available: Multiple roles available including Part Time. Full time hours are 35 pw.
Contract: Permanent.
Term: Full time & Part time.
Salary: £25,408 – £27,030.
Hours per week: 35 hours.
Reporting to: Welfare Benefits Supervisor.
Location: Hybrid – Remote and Office based, flexible options available across Liverpool, St Helens and Warrington.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Description

Key duties and responsibilities:

• Provide welfare benefits advice in person and via digital channels
• Provide outreach advice in Torus Foundation, Citizens Advice buildings and home visits
• Provide advice and case updates to Torus Foundation staff members via a staff helpline
• Attend Torus Foundation and community events as appropriate
• Research and explore options and implications so that clients can make informed decisions using Citizens Advice resources
• Act for the client where necessary using appropriate communication skills and channels
• Complete benefits checks when appropriate and deal with benefit advice issues covering welfare benefits applications including initial claims and complete any relevant assessment forms, challenging decisions including mandatory reconsiderations, appeals up to and including representation at tribunal hearings and complaints and queries
• Assist with relevant general advice queries, referring internally or to other specialist agencies as appropriate
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation
• Ensure that all work meets quality standards and the requirements of the funder
• Meet individual performance targets and engage positively in discussions with line manage to maintain required levels
• Keep up to date with legislation, policies and procedures and undertake appropriate training
• Support their research and campaigns work through various channels including case studies, data collection and client consent
• To work as part of the Torus Foundation project team and contribute to 3 effective service provision.

General

• Attend relevant internal and external meetings as agreed with the line manager
• Keep up to date with Citizens Advice Aims, policies and procedures and ensure these are followed
• Ensure that work reflects and supports the Citizens Advice service’s equality, diversity and inclusion strategy
• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues
• Identify own learning and development needs and take steps to address these with your Line Manager, including engaging in team meetings and supervision sessions
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service. They understand that not everyone fits neatly into predefined boxes, and they encourage anyone who may not meet every aspect of the person specification to still consider applying for the job if you think you would be a good fit for the role.

As well as a competitive salary CAL also provides access to:

• Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
• Hybrid Working Scheme
• Interest-free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity, and adoption leave pay
• Free VDU eye care test
• Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 23 August 2023 at 9 AM.

Interviews: 4 September 2023 on Teams.

Contact Details: recruitment@caliverpool.org.uk.