Citizens Advice Liverpool – Welfare Benefits Caseworker

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Contract: Permanent.
Term: Full time & Part time positions.
Salary: £25,408 – £27,030 FTE – pro-rata for reduced hours. Starting salary will depend on knowledge and experience and level of training required.
Hours per week: Multiple roles available including Part Time. Full time hours are 35pw. Please indicate on application your preferred working hours per week.
Location: Various locations around Liverpool and from home.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Details

• Provide welfare benefits advice in person and digitally via telephone, webchat and video
• Provide outreach advice in Torus Foundation, Citizens Advice buildings and home visits
• Provide advice and case updates to Torus Foundation staff members via a staff Helpline
• Complete the required training to comply with quality assurance processes
• Keep up to date with Citizens Advice Aims, policies and procedures and ensure these are followed
• Ensure that work reflects and supports the Citizens Advice service’s equality, diversity and inclusion strategy.

Additional Information:

As well as a competitive salary CAL also provides access to:

• Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
• Hybrid Working Scheme
• Interest-free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity, and adoption leave pay
• Free VDU eye care test
• Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 24 July 2023 at 9 AM.

Interviews: 31 July & 1 August 2023.

Contact Details: recruitment@caliverpool.org.uk.