Citizens Advice Liverpool – Welfare Benefits Supervisor

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Posts available: Multiple roles available including Part Time. Full time hours are 35 pw. Please indicate in your cover letter your preferred working hours per week.
Contract: Permanent.
Term: Full time & Part time.
Salary: £28,090 FTE – pro-rata for reduced hours.
Hours per week: 35 hours.
Reporting to: Project Coordinator.
Location: Hybrid – Remote and Office based, flexible options available across Liverpool, St Helens and Warrington.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Description

Key duties and responsibilities:

• Work with a team of welfare benefit advisers to ensure effective support, supervision and appraisal
• Maintain effective admin systems and records, work cooperatively with colleagues, encourage good teamwork and clear lines of communication
• Provide specialist welfare benefits advice in person and via digital channels to a small number of clients to support the team target and continuous development
• Make home/outreach visits as necessary inc Torus Foundation and Citizens Advice buildings
• Act for the client where necessary by calculating, negotiating, drafting or writing letters, negotiating with third parties as appropriate
• Prepare and present welfare benefits cases to the appropriate statutory bodies, tribunals and courts as appropriate, up to and including level 2 tribunal
• Provide advice and assistance to colleagues across the whole range of welfare issues
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation
• Carry out Quality of Advice Assessments and file reviews in accordance with agreed Advice quality standards and procedures
• Assist with social policy, providing information to inform CAL Senior Leadership Team
• Keep up to date with legislation, case law, policies and procedures relating to welfare and undertake appropriate training.

General

• Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff perform optimally
• Ensure that all work meets quality standards and the requirements of the funder
• Attend relevant internal and external meetings as agreed with the line manager
• Assist with initiatives for the improvement of services
• Keep up to date with Citizens Advice Aims, policies and procedures and ensure these are followed
• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues
• Identify own learning and development needs and take steps to address these with your Line Manager
• Key holder responsibility, opening and closing the building where necessary
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

As well as a competitive salary CAL also provides access to:

• Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
• Hybrid Working Scheme
• Interest-free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity, and adoption leave pay
• Free VDU eye care test
• Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 23 August 2023 at 9 AM.

Interviews: 4 September 2023 on Teams.

Contact Details: recruitment@caliverpool.org.uk.