Citizens Advice Liverpool – Welfare Benefits Supervisor

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Contract: Permanent.
Term: Full time and Part time positions.
Salary: £28,090 FTE – pro-rata for reduced hours.
Hours per week: Full time hours are 35 pw.
Location: Various locations around Liverpool and from home.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Details

The successful candidate will have:

• Minimum of two years experience in welfare rights advice work
• Extensive knowledge and experience of welfare benefits legislation
• Effective oral communication skills with particular emphasis on negotiating and representing
• Effective writing skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence
• Ordered approach to casework and an ability and willingness to follow and develop agreed procedures
• Ability to prioritise own work, meet deadlines and manage caseload
• Ability to use ICT in the provision of advice and the preparation of reports and submissions
• Ability to motivate and line manage staff
• Ability to monitor and maintain own standards
• Demonstrate understanding of social policy trends and their implications for clients and service provision
• Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

Additional Information:

As well as a competitive salary CAL also provides access to:

• Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
• Hybrid Working Scheme
• Interest-free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity, and adoption leave pay
• Free VDU eye care test
• Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 24 July 2023 at 9 AM.

Interviews: 2 August 2023.

Contact Details: recruitment@caliverpool.org.uk.