Citizens Advice Liverpool – Welfare Benefits Supervisor

Posts available: 1.5.
Contract: Permanent.
Term: Full time and Part time positions.
Salary: £28,090 FTE – pro-rata for reduced hours.
Hours per week: Full time hours are 35 pw.
Location: Various locations around Liverpool and from home.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

Job Details

The successful candidate will have:

  • Minimum of two years experience in welfare rights advice work
  • Extensive knowledge and experience of welfare benefits legislation
  • Effective oral communication skills with particular emphasis on negotiating and representing
  • Effective writing skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence
  • Ordered approach to casework and an ability and willingness to follow and develop agreed procedures
  • Ability to prioritise own work, meet deadlines and manage caseload
  • Ability to use ICT in the provision of advice and the preparation of reports and submissions
  • Ability to motivate and line manage staff
  • Ability to monitor and maintain own standards
  • Demonstrate understanding of social policy trends and their implications for clients and service provision
  • Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

Additional Information:

As well as a competitive salary CAL also provides access to:

  • Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
  • Hybrid Working Scheme
  • Interest-free travel loans
  • Employee Assistance Programme
  • Pension Scheme
  • Cycle to Work Scheme
  • Lifestyles Gym Membership (20% corporate discount)
  • Enhanced maternity, paternity, and adoption leave pay
  • Free VDU eye care test
  • Professional and advice sector recognised training.

To read the full job description and to apply, please click here.

Deadline: 24 July 2023 at 9 AM.

Interviews: 2 August 2023.

Contact Details: recruitment@caliverpool.org.uk.

Back to blog
Sign Up!
for our newsletter!