10 AM – 1 PM on Thursday 16 March 2023 | Online
This Personal Independence Payment awareness session delivered by the Disability Services Advocacy Team and Independent Assessment Services (IAS).
The awareness session provides an in-depth overview of Personal Independence Payment. During the session they will cover an introduction to what Personal Independence Payment (PIP) is and the eligibility criteria. Then they look at the whole customer journey, including how to make a claim, the actual claim process which covers the completion of relevant forms.
They will then pass to the Assessment Provider, who will cover their process. This includes how assessment routes are decided, who carries out the assessments and what to expect during an assessment. The presentation then finishes with them looking at how a decision is made, the review processes, how to dispute a decision and how certain circumstances can impact on whether a customer can receive payment.
Alongside these areas they will also look at what support they have in place to support their customers throughout the journey and there will be the opportunity at the end for Q&A.