Irish Community Care – Advice, Advocacy and Support Worker

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Term: Fixed term 1 year
Hours: 35 hours
Salary: 22,500 per annum
Location: 151 Dale St, North West

The advice, advocacy and support worker will be responsible for delivering quality assured advice and advocacy casework and case management, building individual and community strengths and planning and delivering range of health, wellbeing and other activities as required.

This post is instrumental in the growth and development of Irish Community Care as a leading participant in the provision of advice guidance and support for all Irish communities in the North West. The post holder will provide direct case work advice and advocacy; manage a caseload to support and enable Service Users to resolve both immediate and crisis situations and more enduring issues. Post holder will make links and refer to appropriate partner agencies and other ICC services promoting a multiagency approach. Post holder will deliver services flexibly and efficiently across all areas of engagement including telephone / digital helpline; face to face appointments; community outreach and prison in reach. The post holder will also deliver health, wellbeing and other community initiatives / activities as identified.

Key responsibilities:

– Build relationships with members of the community living in or passing through ICC geographic footprint.
– Plan and deliver accessible, comprehensive and quality assured advice and meet individual needs and achieve positive outcomes, advocacy services that developing individual and community assets.
– Ensure casework delivered and completed in line with Advice Quality Standards
– Complete initial and ongoing assessments with Service Users of their skills, assets, presenting issues and support needs e.g. cultural, accommodation, mental and physical health, alcohol /drug use, offending, access to welfare benefits entitlements and social care needs.
– Actively promote a community asset based approach, based on community strengths and skills as an excellent tool in effecting systems change; utilising
these assets to plan and deliver health, wellbeing and other activities as identified (in contrast to more traditional deficit and needs focused delivery; identifying, nurturing and mobilising strengths; generating connectedness and social capital in order to achieve co-production, self-efficacy, empowerment and ultimately improved wellbeing and resilience)
– Work closely with Community Development and Engagement Programme to explore opportunities for community members to identify, share, celebrate and build community and individual strengths
– Work closely with the Community Development and Engagement Lead to strengthen community voice and representation in ICC and wider through Irish Voices. The aim is to ensure that the community will influence the design and development of services and activities; play a key role in identifying and addressing key issues and improving links and opportunities. This work will be undertaken regularly by you and the Community Development and Engagement Lead – you are expected to demonstrate a proactive and committed approach to this work programme.
– Ensure community are well informed about health and social care services, entitlements and opportunities for education, training and employment, civil society, leisure and recreation and facilitate access to these
– Support our communities to report hate crime
– Facilitate and deliver health and wellbeing activities and community initiatives
– Strengthen community representation across statutory, voluntary and private organisations
– Promote the importance of commercial and financial awareness; working at all times in an efficient and cost effective way considering budgets and financial constraints at all times
– Take responsibility to research and promote new funding opportunities for the organisation; sharing and developing new ideas that contribute to the sustainability and development of ICC
– Develop innovative ways to raise funds for the organisation and undertake at least one fundraising initiative/challenge each year for ICC

General responsibilities:

– Promote and take forward the strategic vision of ICC
– Embrace IT and wider technology to improve efficiency
– Develop and maintain relationships with key stakeholders
– Work flexibly as required to deliver services, activities and new initiatives in line with business need
-Ensure services delivered in in compliance with Quality Standards
– Be an ambassador for ICC, professionally and positively representing the organisation at all times
– Ensure ICC maintains a high profile in all aspects of engagement and promotion
– Manage and maintain ICC’s social media and web-based platforms in relation to this area of work and in a wider context for ICC, underpinned by an effective communications strategy.
– Support colleagues, students and volunteers
– Identify and address particular trends and concerns as part of the ongoing development of the programme and the work of the organisation
– Develop and maintain relationships with key stakeholders
– Maintain accurate and up to date records of all areas of work updating all records within 24 hours
– Monitor progress of work against agreed targets
– Present clear reports and summaries as requested to include board papers as requested by the Director
– Attend and participate in team meetings as per organisation standards
– Participate and engage in supervision and appraisal and avail of appropriate networking and training opportunities for personal and professional development
– Be accountable and work within the agency’s policies and procedures e.g. Equality, Diversity and Inclusion, Human Rights, Confidentiality, Safeguarding, Data Protection, Health and Safety (Full details supplied in Staff Handbook).
– It is the nature of the work at ICC that tasks and responsibilities are in many circumstances unpredictable and varied. All staff are therefore expected to work in a flexible way, when the occasion arises, when tasks not specifically covered in their job have to be undertaken

Please email icc.jobapplications@gmail.com for an application pack.