Raise/LCA – Trainee Money Advice Technical Supervisor

Hours: 35
Salary: £25,481
Location: Liverpool

This is an exciting development opportunity for an experienced caseworker, ready to work towards a technical supervisor role. It is a trainee role, supported by the GMMAP quality team, leading to a permanent technical supervisor position (subject to future funding).

The focus is sharing your skills and knowledge to coach and support advisors and trainees to meet MaPS quality standards whilst developing your supervisory and leadership skills.

Your role is to support money advice caseworkers and trainees within Raise and LCA to deliver a money advice service within the Greater Merseyside Money Advice Partnership (GMMAP) under the Money and Pensions Service quality standards framework.

You will be involved in managing and achieving the quality requirement of the MaPS contract. In order to achieve this, we need a highly motivated and organised individual who is passionate about money advice and has meticulous attention to detail. You will be experienced in providing specialist money advice and be able to support and develop a team to achieve high standards of quality of advice and share best practice.

Your time will be split between the two agencies.

About us

Established in 1999, Raise is an advice service that supports clients within their own home with welfare benefits, debt and financial capability advice at a specialist level. Advice Quality Standard (AQS) accredited.

Due to Covid-19 restrictions we are currently only offering telephone advice.

Our Money Advice Team comprises 3 caseworkers and an advice assistant, delivering 1,200 advice sessions per year. We are based in Scotland Road, close to the city centre and currently have 22 employees. We have a flexible working policy, home working, and 24 hour access to the office.

Registered charity number 1112830

LCA provides free, independent and confidential advice to approximately 14,000 clients per year. We hold both the Advice Quality Standard (AQS) and the Specialist Quality Mark (SQM). We hold a 2018 Face-to-Face Civil Contract for Housing Advice the Housing Possession Court duty Scheme at Liverpool County Court. We act as agents for Shelter at Wigan, St Helens and Birkenhead County Court. We deliver our face-to-face contract to 600 clients per year across Liverpool City Region.

We provide a specialist welfare rights service up to and including representation at First-tier Tribunal.

Registered charity number 513239

For a job pack please visit the Raise website or email admin@raiseadvice.org.uk. Please note we do not accept C.V.s

Closing date: Thursday 15 October 2020

Interviews will be held via Zoom, week commencing 19 October 2020

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