Wellbeing Liverpool prescribes support for patient money worries

Timely support relating to money matters is now available to any patient in Liverpool, thanks to a Wellbeing Liverpool initiative called Citizens Advice on Prescription. Any health professional in the city can now refer their patients to this dedicated, rapid-response service.

Citizens Advice on Prescription provides practical advice and solutions to money worries such as low income, housing, debt, welfare benefits and emergency support.

Being ill is scary. It can also mean less money coming into the house. It can mean hours on the phone to the doctor or the bank as well as hospital visits. At a time when people need to be able to concentrate on staying as well as they can, they may find themselves overwhelmed by extra problems, sometimes causing anxiety and depression.

Citizens Advice on Prescription is a treatment option for patients, intended to help handle the non-medical issues that can result from being unwell. It is designed to support health staff working at GP surgeries and Liverpool hospitals.

Advice workers help patients to stabilise their financial situation, enabling them to make plans for the future. Once any money matters have been taken care of, Citizens Advice will link patients to social prescribing link workers, who can help the person reconnect to their community, with a personalised health and wellbeing plan.

Referrals are quick and simple. To make a referral use EMIS, this secure NHS email app.citizensadvice@nhs.net or refer via the Citizens Advice Liverpool website or or phone number 0151 494 1605.

Just the patient’s consent, name, contact number and postcode is needed. Patients will be seen within two working days, or same day, if marked urgent.

Find out more about how Citizens Advice on Prescription can help with money matters by watching this Wellbeing Liverpool video.

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